FAQ

Choose a topic: Frequently Asked Questions


Where can I find the invoice for the order?

  • We send an electronic invoice (PDF file) by separate e-mail

How can I check the status of my order?

  • You can check the order fulfillment status by clicking the "Order Status"located in the upper right corner of the store page
  • We inform you about each stage of the order by e-mail
  • In the case of the last stage of the order (order completed), we send an SMS confirming the shipment of the order

Where can I find the completion date of the selected product?

Detailed information on the date of its implementation is visible on the card of the selected product.

Can I order material samples before placing an order?

  • Yes, you can order up to 5 free samples of custom-made products, more information can be found in the "order a sample"

My package is damaged, what should I do?

  • If you notice any damage to the packaging, even a slight one, ask the supplier to register the damage, write a damage report!
    Open the package and check that the goods have not been damaged. Photograph the transport damage and report it as soon as possible by e-mail to the following address: store@knall.co.uk

Do we ship abroad?

  • We carry out orders throughout the EU and Great Britain, you can check the shipping basket of such an order in the tab shipping

How to properly select original FAKRO or VELUX blinds

  • In order to properly select FAKRO or VELUX roller shutters, you should know the window size, which is given on the rating plate on the window sash.
  • When you open the VELUX/FAKRO window, you will find a rating plate in the top right or left corner of the sash. The data plates differ in position and appearance depending on the capacity of the window model.

Where can I find discount codes?

  • When you buy in the Knall company store you can take advantage of special discounts,discount codes can be found on our website in the tab discounts ANDor on our social pagesfacebook,twitter,instagram

I am interested in cooperation, what should I do?

  • If you want to present us an offer of cooperation, send us a message to the address store@knall.co.uk

I would like to present a marketing offer with whom to contact?

I only got some of the products I ordered, what about the rest?

  • In case of large orders, or in the case of combining several types of products, it may be necessary to ship in several packages.