FAQ

Choose a topic: Returns and complaints

Frequently Asked Questions

Frequently Asked Questions

Products and orders

Products and orders

Delivery and payment

Delivery and payment

Warranty

Returns and complaints

Returns and complaints

How can I check at what stage is my complaint?

If you have any questions regarding your complaint, please contact us by writing to store@knall.co.uk

How can I file a complaint?

If the product you received is defective or has defects and the period of 15 days from purchase has not yet expired, please contact us at the following e-mail address store@knall.co.uk

What is necessary to file a complaint?

If you notice any damage to the packaging, even a slight one, ask the supplier to register the damage, write a damage report!
Open the package and check that the goods have not been damaged. Photograph the transport damage and report it as soon as possible via e-mail to the following address: store@knall.co.uk with important information, such as:

- order number
- Phone number
- detailed description of the damage (for example: which parts show the damage)
- photos of damages
- damage report

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